POLICIES


WELCOME5 Exclusions

The WELCOME5 discount does not apply to Swarovski Optiks, Vortex, Sitka, Mystery Ranch, Kimber, Leupold, Nightforce, Gunwerks, and Atlas Products.

Delivery Method and Timing

All online and over the phone orders shipped via Canada Post, UPS, FedEx, or Canpar. Orders will be shipped out as soon as possible. When orders are placed on items that are back ordered or out of stock from a vendor then lead times can vary from 5 - 365 days dependent on availability. It is always best to call in and speak to a representative for clear and accurate delivery times. All representatives can be reached Tuesday to Saturday from 9:30 AM PST to 6:00 PM PST at 1-888-622-1566.

Combining Orders For Shipping

In the event that we are unable to ship your order from our stock, we will create a backorder. Should you want to add to this order before it comes in please call or email our team at 888-622-1566 or info@GreatNorthPrecision.com to have this done. We are unable to refund shipping and combine orders for multiples placed through our website. In this case, the shipping will only be offered as a credit.

Receiving Your Order

These guidelines must be followed in order to ensure we can provide you the best possible service should there be an issue with your order:

  • For insurance purposes, many of our packages and products will require a signature. You must be present to receive, inspect, sign for your delivery if a signature is required.
  • Before signing/receiving the package:
    Check to ensure you have received the proper number of packages. Check for damaged packaging
  • When signing for the package, it is very important to be as detailed and descriptive as possible on the packing slip before you sign. Your signature indicates acceptance, and if you sign without inspecting the packaging or its contents, then you are accepting the shipment “as is”. If you did not receive the proper number of packages or if any items appear as if they could be damaged, make sure you note this prior to signing. If damages or shortages are not recorded the shipping company will not honour insurance claims and unfortunately, we will not be able to honour our return policy.
  • Immediately unpack all contents to ensure that you were shipped the correct items. If there are any damages or shortages, they must be reported within 24 hours so that we can assist you with our return policy.

Price Guarantee

When you purchase an item from Great North Precision and if it goes on sale within 5 days of the purchase date, please notify Great North Precision and we will issue a refund for the difference in the form of a Great North Precision gift card. Please contact our Customer Service team at info@GreatNorthPrecision.com or call us toll-free at 1-888-622-1566 and have your invoice number ready.

This Price Guarantee does not apply to items that have already received a “Discount” or are noted as “Clearance”, “Special Buy”, “Door Crasher” “SALE” or “Limited Quantity” on the product page. Additionally, any item ending in 97 cents is a final sale and cannot be price matched. Price Match cannot be combined with any other promotional offer. These programs may be amended or discontinued at any time without notice. Great North Precision does not credit or offer a refunded difference in price if your order goes on sale or has a lower price after your purchase.

Price Match

If you find a lower price online, in-store, or in print before you buy we will match those competitors that meet the following criteria. For Internet and delivered purchases, the competitor must have the item in stock on its Web site and available for next-day shipping and handling fees will be added to the competitor’s price to make a fair comparison against our price.If no shipping and handling charges are readily available in the advertisement or promotion, a flat fee of $15 Canadian will be added to the competitor’s price to cover these costs. Additional shipping charges could apply to some towns in Canada, see below for those zip codes.Price Match only applies to every day and sale pricing on identical in-stock items with the same brand name and model # as it appears on GreatNorthPrecision.com. The product must be sold from an authorized retailer/dealer located in Canada that is priced in Canadian Dollars and include all environmental fees, shipping costs, and other charges.The product must be in stock, available for sale, ready to ship the day of the match, and cannot be a limited time offer or available only in limited quantity.The product’s price must not be lower due to an advertising error, misprint, or special event price including but not limited to: Black Friday, Cyber Monday, Boxing Day, special educational or group membership prices, restricted offers, mail order offers, rebates, coupons, premiums, free or bonus offers, close-outs, liquidations, clearances, and financing offers.Price Match does not apply to internet only or catalogue only prices from competitors.Competitor’s store must be located within 150 kilometers of the customer requesting the Price Match.We reserve the right to verify that the competitor is an authorized dealer located in Canada, that the advertisement is correct, and that the merchandise is identical (same brand, manufacturer and model name/number), and is in-stock at the competitor’s local store.Great North Precision reserves the right to limit quantities. No rain checks will be issued.Price Match cannot be combined with any other promotional offer.These programs may be amended or discontinued at any time without notice.How to Request a Price Match in our Retail Store:Bring in a copy of a Canadian retailer's advertisement with an identical item advertised for less to one of our sales associates in store. Once they verify the details, we’ll match their price.

Returning/Cancelling Your Order(s)

GreatNorthPrecision.com offers 14 DAY NO HASSLE RETURN POLICY on all returnable products. GreatNorthPrecision.com is confident that you will be happy with your purchase. If you are unsatisfied for any reason we will gladly issue an exchange or refund. Returned or exchanged merchandise must be new resaleable condition, with tags affixed, and with its original packaging and receipt. For returns without receipts within the first 14 days, you will receive the lowest sale price in the last 60 days and only an in-store credit.

There will be a 5% restocking fee on items returned because of unforeseen circumstances. (This is to cover admiadriation fees in place by financial instatutions when processing refunds)

Gift receipt, must be presented to receive a refund in the form of a store credit. Retail merchandise returned at our Great North Precision location must have the original store receipt/proof of purchase; credit card statements cannot be used as proof of purchase. Refunds are credited to the original tender type.Items returned with a gift receipt will be issued a Great North Precision Gift Card. Great North Precision Gift Cards and E Vouchers Credits are non-refundable. Delivery, shipping and handling, installation fees, promotional financing and credit charges are non-refundable.You may be required to provide us with your name, address and telephone number for fraud prevention and audit purposes. Valid Photo ID may be required. This information is collected, used and retained in accordance with the Great North Precision Privacy Policy.

NOTE: Items purchased with gift receipts during the time of November 30th through December 9th, will have an extended return window due to the holiday season. The final return/exchange day is January 12th. All other rules and policies apply - please see below for a listing of these items.

In-Store Pick Up

Common Questions about Pick Up In-Store:

  • How do I change or cancel before I pick up my order?
    Call Customer Service at 1-888-622-1566.
  • What are the pickup times?
    In-Store pick up times are Tuesday from 10AM to 6PM.
  • Who can pick up the order?
    Your order may be picked up by the person who placed the order online. For firearms, only the person who placed the order can pick up the firearm and any other items on that order.
  • How much time do I have to pick up my order?
    The store will hold your order for 14 days. After the 15th day, your order will be cancelled, and a refund will be placed on your credit card.
  • What will I need to pick up my order?
    You will need the order confirmation number or confirmation email and a valid government-issued ID, such as a Driver's License, Passport, or Military ID.
  • When will I be charged?
    Your credit card will be charged right away on the merchandise that is ready for pickup. Any items on your order that are being shipped in will be charged when they land into our store for your pickup.

In-Store Returns

Regular priced merchandise purchased in store may be returned to the store for a full refund within 14 days of the purchase date or exchanged for another item of equal or lesser value when accompanied by the original receipt. Some exceptions apply – please see below for a listing of these items. Returned or exchanged merchandise must be new resaleable condition, with tags affixed, and with its original packaging and receipt. For returns without receipts within the first 14 days, you will receive the lowest sale price in the last 60 days and only an in-store credit.

Shipment Returns

You can ship any product back to us for a full refund or exchange within 14 days of the date the item arrived at your door. Please contact our customer service team toll-free at 1-888-622-1566 to receive your return label. For approved returns, we will provide a Return Merchandise Authorization (RMA) number. You have 14 days from the time of receiving the RMA to ship the item back to us in its original condition.

Upon receiving your return, Great North Precision will inspect the item to make sure it is in resalable condition before issuing a refund. If for any reason, the item is not returned in its original condition or is no longer resalable, restocking fees may be deducted from the refund amount. If your refund is approved, it will be refunded within 7-10 business days. Please note that shipping fees incurred on the product order out are non-refundable.

Free Returns/Exchanges on Clothing and Footwear

A purchaser is allowed one (1) free return or exchange per order for a regular priced clothing or footwear purchase. Please follow the “Shipment Returns” instructions above, when contacting us we will provide both an RMA number and a return shipping label via email.

Additional returns are allowed, but the cost of shipping the item back to Great North Precision will be at the purchaser’s expense. Great North Precision is not responsible for items that may have become lost, stolen or damaged in shipment. We strongly recommend that you use a service that will allow you to track the return and protected in case of loss.

Additional Information & Exclusions

Our customers can always be confident that our products are completely new, unused and attain a high standard of quality. Underwear and Personal Care Products, Food, Hunting & Game Calls

The following items are final sales:Clearance items, Ammunition & Powders/Primers, Items that have been removed or taken out of their original packaging, Tags removed, Items that have been assembled or modified, Special order items (including but not limited to all firearms, optics, etc.)

Products must meet the following criteria in order to be returnable:

Must be unused and in the original packaging. All original documents, components, tags and accessories must be included. Product must be in “as new” saleable condition with no indications of use or wear. Product must not be a final sale or clearance item .Any item ending in .97 in its pricing is a marked clearance item both online and in store. Please note these items are excluded from some of the Great North Precision policies.

Damaged Items:

Damaged items must be reported within one business days of receiving your order. We recommend that you take pictures of the damages prior to opening further any packages and email them to info@greatnorthprecision.com along with your order number.

Damaged Goods Return Guidelines

The return guidelines must be carefully followed in order to ensure there are no issues when returning your product: Call us at 1-888-622-1566 and let us know about the damage on your order. We will record your information and give you a Return Merchandise Authorization (RMA) number. This number is our tracking number for your return and must be referenced in all communications.Follow the directions we provide to return your order. It is extremely important that you mark your RMA number on the outside of your package. Returns that arrive without an (RMA) number will incur additional processing time and a restocking fee, see below. Flat $75 on Firearms Flat $50 on Optics and Electronics Flat $15 on soft goods that cost under $150 before shipping and tax 25% restock fee on all orders over $150 Returns with RMA numbers will be processed within 7-10 business days of GreatNorthPrecision.com receiving them. Please Note: There could be additional delays with returns that do not have RMA numbers.

Cancellation Policy

Due to our commitment to process online orders as quickly as possible, cancellation requests must be submitted within 3 hours from the time of order.

Please send your cancellation request to info@GreatNorthPrecision.com, call us toll-free at 1-888-622-1566 with your order number or log into your account to cancel the order, please note we cannot accept changes and cancellations over live chat. Please note that sending a cancellation request does not mean that your order is immediately cancelled. Cancelled orders will be confirmed in writing via email. In the event that your order cannot be cancelled due to the order shipping from our warehouse or supplier’s warehouse, please refer to the return policy.

Used firearms

Great North Precision assumes no liability on the sale of any used firearm. All used firearms are visually inspected for flaws and basic operation. The customer will assume the responsibility of fully inspecting and function prior to using the firearm. Used Firearms Trade-In or Purchase program

Used Firearms Trade-In or Purchase program

• Used firearms that customers wish to trade in or sell need to be inspected and graded for correct/current values.

• The customer must have a valid PAL/RPAL.

• The customer looking to sell or trade their firearm must be at least 18 years of age.

• The customer must be the primary owner of the firearm they wish to sell or trade.

• All firearms are checked through the RCMP data base and are held for 30 days (as per Kelowna City Bi-law) before they can be placed for sale in store.

• On the cash purchase of firearms from customers we will hold the payment in whole or part until the 30-day hold is removed from the firearm. This will be managed at the discretion of the Great North Precision management team.

• If the firearm is being traded for a less valuable item, the difference will be with held for the 30-day hold time frame before being paid out to the customer.

Product Warranties

Great North Precision stands behind the products we sell. If you are not satisfied and need to make a claim on the manufacturer's warranty from a product you have ordered from us, please contact Great North Precision's retail store or email info@GreatNorthPrecision.com, if a product is defective, the manufacturer's warranty applies. Please note, GreatNorthPrecision.com's free return shipping policy does not apply to warranty requests after 14 days.

 

Regional Shipping Exclusions:

These exception areas include: Yukon, Northwest Territories, Nunavut & the following postal codes:

British Columbia

V0W, V0C, V0T, V0J, V8J, V0V, V8G, V8C, V0T, V1J, V1G

Manitoba

R0B, R8N, R8A, R9A, R0L

Alberta

T0H, T8S, T0G, T0A, T0P

Saskatchewan

S0M, S0J, S9X, S0P, S0E, S0L, S0N, S4H, S0C, S4A

Quebec

G8P, G0V, G0W, G0T, G0H, G0G, G5B, G0C, G4X, G0C, G0J, G5J, G4W, G0E, G5H, G0K, G5R, G0L, G5T, G5A, G8M, G8J, G8L, G8K, G8H, G8N, G7P, G7B, G7N, J1T, J0A, J1Z, J5V, J3T, J6E, J0R, J8C, J0T, J0K, J9L, J9E, J0X, J0W, J0M, J0Z, J9P, J0Y, J9P, J9T, J9Z, J0T

Ontario

P0V, P9N, P8T, P8N, P0W, P0Y, P0X, P9A, P0T, P0L, P5N, J0T

Newfoundland & Labrador

A0P, A0R, A2V, A0K, A0A

Nova Scotia

B0E

Please note that Great North Precision reserves the right not to ship and cancel an order for any reason. We also have the right to reject or refuse any Price Match request or order upon our discretion. While we will make every attempt to match a competitor's price if requested, we sometimes cannot match competitor's prices. In the event we cannot match a competitor's price to a Price Match request, we will contact you with our lowest price. If you have questions about our Shipping & Returns policies, or if you need any other assistance, please contact us toll-free at 1-888-622-1566 or via email at info@GreatNorthPrecision.com


Privacy Policy

This privacy policy has been compiled to better serve those who are concerned with how their 'Personally Identifiable Information' (PII) is being used online. PII, as described in US and Canadian privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our website?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information, PAL number or other details to help you with your experience.

When do we collect information?

We collect information from you when you register on our site, place an order, subscribe to a newsletter or enter information on our site.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To allow us to better service you in responding to your customer service requests.
  • To administer a contest, promotion, survey or other site feature.
  • To quickly process your transactions.
  • To ask for ratings and reviews of services or products
  • To follow up with them after correspondence (live chat, email or phone inquiries)


How do we protect your information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

We use regular Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use 'cookies'?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

  • Help remember and process the items in the shopping cart.
  • Understand and save user's preferences for future visits.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.

If you turn cookies off, Some of the features that make your site experience more efficient may not function properly.It won't affect the user's experience that make your site experience more efficient and may not function properly.

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.

Third-party links

We do not include or offer third-party products or services on our website.

Google

Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en 

Google, as a third-party vendor, uses cookies to serve ads on our site. Google's use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.

We have implemented the following:

We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.

Opting out:

Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.

According to CalOPPA, we agree to the following:

Users can visit our site anonymously.

Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.

Our Privacy Policy link includes the word 'Privacy' and can easily be found on the page specified above.

You will be notified of any Privacy Policy changes:

  • On our Privacy Policy Page

Can change your personal information:

  • By emailing us
  • By calling us
  • By logging in to your account

How does our site handle Do Not Track signals?

We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does our site allow third-party behavioral tracking?

It's also important to note that we do not allow third-party behavioral tracking

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under the age of 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States' consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.

We do not specifically market to children under the age of 13 years old.

Do we let third-parties, including ad networks or plug-ins collect PII from children under 13?

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:

We will notify you via email

  • Within 7 business days

We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

CAN SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:

  • Send information, respond to inquiries, and/or other requests or questions
  • Process orders and to send information and updates pertaining to orders.
  • Send you additional information related to your product and/or service
  • Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.


To be in accordance with CANSPAM, we agree to the following:

  • Not use false or misleading subjects or email addresses.
  • Identify the message as an advertisement in some reasonable way.
  • Include the physical address of our business or site headquarters.
  • Monitor third-party email marketing services for compliance, if one is used.
  • Honor opt-out/unsubscribe requests quickly.
  • Allow users to unsubscribe by using the link at the bottom of each email.


If at any time you would like to unsubscribe from receiving future emails, you can email us at

  • Follow the instructions at the bottom of each email.

and we will promptly remove you from ALL correspondence.

Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information below.

https://www.greatnorthprecision.com/about-us

1979 Winsor Rd
Unit 130
Kelowna, BC V1Y4R7
Canada
info@greatnorthprecision.com
1-888-622-1566


Last Edited on 2020-10-27